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Studio Policies

Before Your Appointment

Please arrive with your hair completely dry and worn in its natural curl pattern, free from ponytails, buns, clips, hats, or stretched styles. Keep styling light and avoid heavy oils, butters, waxes, or excessive gel. This allows us to accurately assess your natural curl pattern during your dry cut.

Arriving Late

We allow a 15-minute grace period. After 15 minutes, your service may need to be shortened or rescheduled, and appointments may be canceled if there isn’t enough time to complete your service properly. We never rush appointments, as doing so compromises the quality of your haircut.

Rescheduling & Cancellations

Life happens. We understand. Appointments may be rescheduled once without penalty. Additional reschedules may require a new deposit. Same-day cancellations and no-shows may result in the loss of your deposit, and future appointments may require prepayment.

Adjustments

If you have any concerns about your haircut, please let us know. We’re happy to provide adjustments when requested within 7 days for Full Curl Services and 3 days for Express Cuts. Adjustment appointments are intended to refine the original haircut, not create a new style.

Refund Policy

Because salon services are personalized and performed at the time of your appointment, all services are final sale. Products are also final sale unless defective.

Health Policy

If you’re feeling sick or experiencing symptoms of illness, please reschedule your appointment. We’ll happily find another time for you.

Frequently Asked Questions

Everything you need to know before, during, and after your visit—crafted with care for your curls.

Q: How should I prepare for my appointment?

A: Arrive with your curls clean, dry, natural, and unmanipulated. Wear your hair loose and free of ties or accessories. Avoid heavy products, oils, or gels—lightweight styling or no product is best. Be ready to share your curl goals and preferences. Your stylist may gently move or shake your curls to observe their natural pattern and shape the cut accordingly.


Q: What can I anticipate during a dry cut?

A dry cut allows your stylist to see and shape each curl in its natural state, creating a balanced cut with movement, definition, and bounce. Unlike wet cutting, dry cutting works with your curl pattern and minimizes surprises from shrinkage. Your appointment also includes a consultation to discuss your curl goals, concerns, and personalized recommendations.

Q: How do I care for my curly hair?

A: Healthy curls thrive on a consistent routine tailored to your texture. Avoid over-washing, use gentle cleansers, and prioritize moisture to maintain softness, elasticity, and definition.Minimize heat and use curl-friendly techniques like plopping or diffusing on low heat. Regular trims help prevent damage and keep curls full and healthy.

Curly hair care designed around you | 222 East 34th Street, New York, NY 10016| (518) 992-0665 | Info@scissher.com

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