a Calm Experience Starts Here

Please arrive with your hair:

• Completely dry
• Worn in its natural curl pattern
• Free from ponytails, buns, clips, hats, or stretched styles
• Lightly styled (avoid heavy oils, butters, waxes, or excessive gel)

This allows us to accurately assess your curl pattern during your dry cut.

We allow a 15-minute grace period.

After 15 minutes:

• Your service may need to be      shortened.
• Some services may need to be      rescheduled.
• Appointments may be canceled if      there isn’t enough time to complete your service properly.

We never rush your appointment because doing so compromises the quality of your haircut.

Life happens—we understand.

• Appointments may be rescheduled      once without penalty.
• Additional reschedules may      require a new deposit.
• Same-day cancellations and      no-shows may result in the loss of your deposit.
• Future appointments may require      prepayment.

If you have any concerns about your haircut, please let us know.

We happily provide adjustments when requested within:

• 7 days for Full Curl Services
• 3 days for Express Cuts

Adjustment appointments are intended to refine the original haircut—not create a new style.

Because salon services are personalized and completed at the time of your visit:

• All services are final sale.
• Products are final sale unless defective.

If you’re feeling sick or experiencing symptoms of illness, please reschedule your appointment.

We’ll happily find another time for you.