📞(518) 992-0665 📍Sola Salon Suites • 222 East 34th Street Room #6, New York 10016

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Frequently Asked Questions

Before your appointment, it's best to arrive with your hair in its natural, dry, and styled state. Avoid washing, brushing, or manipulating your curls as it can affect the final outcome. Make sure to come with your hair down and loose, without any accessories or hair ties, so that your stylist can see your curls in their natural form.


It's also important to avoid using heavy styling products, oils, or gels as they can weigh down your curls. Opt for lightweight products that enhance your curl pattern instead. During your appointment, be ready to discuss your curl goals and preferences with the stylist. Don't hesitate to communicate any specific concerns or areas you'd like to focus on during the cut.


Be prepared to actively participate during the cut. The stylist may ask you to shake out or flip your curls to assess their movement and shape. Embrace the process and trust your stylist's expertise. They will analyze your curls, assess their needs, and tailor the cut to enhance your natural curl pattern.


This technique allows the stylist to see your curls naturally and tailor the cut to your unique curl pattern. By shaping each curl individually, you'll achieve a more balanced and even look that enhances your curls' natural shape and promotes bounce and definition. 


One of the most significant benefits of a dry cut is that it helps maintain your curl pattern. When hair is cut wet, there's a risk of shrinkage and distortion, but the stylist can avoid any surprises by cutting your hair while it's dry. Plus, during the process, you can actively participate and provide feedback as the stylist assesses your curls' behavior and makes precise adjustments.


In addition to the personalized styling experience, a dry-cut session often includes a consultation where you can discuss your hair goals, concerns, and product recommendations. The stylist may offer advice on maintaining your curls and recommend specific products tailored to your needs.


A dry cut is an excellent choice if you want a customized experience that celebrates and enhances your natural curls.


To keep your curls looking their best, here are some essential tips to incorporate into your curly hair care routine.


Consider washing your hair less. Curly hair doesn't need to be washed as often, as excessive washing can strip away natural oils, leaving your hair dry and prone to frizz. Find a balance that works for your hair and consider using a gentle, sulfate-free shampoo.


Moisturizing is key for curly hair's health and hydration. Invest in products specifically formulated for curly hair that contain moisturizing ingredients. These products will help replenish and retain moisture in your curls, preventing dryness and promoting overall hair health.


When it comes to styling your curly hair, it's best to avoid heat styling tools whenever possible. Heat can be damaging to curly hair, leading to frizz and loss of curl pattern. Instead, embrace styling techniques that enhance your natural curls. Plopping, which involves using a T-shirt or microfiber towel to dry and define curls, can help create bouncy and defined curls. Additionally, diffusing with a hairdryer on a low-heat setting can help speed up drying time while preserving your curls' shape.


Don't forget to schedule regular trims. Trimming your hair regularly helps to remove split ends and prevent further damage. This maintenance step is crucial for maintaining the overall health and appearance of your curls.


Policy

Photographs and Videos

we believe every curly journey is unique and deserves to be celebrated. We love capturing the transformations and joy our services bring, but we also understand the importance of respecting your privacy. That's why we want to be transparent about our policy on photographs and videos taken in the salon.


  • Your consent matters: We will always ask for your verbal permission and before taking any photos or videos during your appointment. If we want to feature your amazing transformation in our promotional materials, social media, or educational content, we'll ask you to sign a consent form. This form outlines how your image will be used.
  • Your comfort comes first: Saying "no" to pictures is perfectly fine! It won't affect your salon experience in any way.
  • Privacy Restrictions: You may request that the Salon blur or remove any identifying information from the photo/video footage before publication, such as tattoos or any other personal details.
  • The Salon will not sell or share your photo/video footage with any third parties for any purposes not listed above without your express written consent.


Client photos and videos help us:

  • Showcase the amazing transformations we create.
  • Inspire other curly friends with diverse hair textures and styles.
  • Share tips and tricks through educational content.


Appointments:

  • Tardiness:
    • We allow a 15-20 minute grace period.
    • If you are more than 15 minutes late, you will receive a text message to the phone number provided during booking. The text will inform you that your appointment may need to be adjusted to accommodate other clients.
    • Appointments exceeding 20 minutes late may need to be rescheduled to maintain our schedule and efficiency.


  • Adjustments for Late Arrivals:
    • To ensure we can serve all clients within their scheduled time frames, appointments for clients arriving more than 15 minutes late may need to be adjusted. This could mean:
      • Skipping the wash and styling portion of the service.
      • Providing a wash and style, but you may need to leave with your hair damp.


  • Rescheduling & Cancellations:
    • Changes require 24 hours' notice.
    • No-shows and same day cancellations result in deposit forfeiture and require a new deposit for future appointments.


Payment:

  • We accept all major credit cards for your convenience.
  • Refunds: All products and services are non-refundable.


Children:

  • While all ages are welcome, please refrain from bringing children who aren't receiving services. Clients under 18 can bring a family member.


Adjustments:

  • To request service adjustments, please contact us within 7 days for full services and 3 days for express cuts.


COVID-19 Safety:

  • Client and staff safety is our top priority. We follow all New York State salon safety and sanitation guidelines:


  • Stay home if sick.
  • Frequent handwashing/sanitizing is required.
  • Masks are optional but recommended for unvaccinated or high-risk individuals.
  • Maintain 6 feet distance whenever possible.
  • We prioritize enhanced cleaning and disinfection.
  • We promote ventilation and contactless payment options.
  • Appointments are spaced to minimize crowding.
  • Staff are trained on safety protocols

Here are some helpful resources for more information:

  • NYSDOH COVID-19 Guidance for Businesses: https://www.health.ny.gov/
  • CDC Guidance for Salons and Barber Shops: https://www.cdc.gov/


Privacy:

  • Your information is kept confidential and never shared or sold.

Copyright © 2025 SCISSHER LLC- All Rights Reserved

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Black-Owned, Women-Led, and Passionate About Curls

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