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Studio Policies & FAQs

At Scissher, we honor your time, your hair, and the care that goes into every appointment. These policies are designed to ensure a smooth, elevated experience for everyone.

1. Anti-Racism & Respect Policy

  • Scissher is a zero-tolerance space for racism, discrimination, or harassment toward clients or stylists.
  • Mutual respect is required at all times.
  • Any inappropriate behavior will result in immediate dismissal and permanent ban from future bookings.

2. Appointment Confirmations & Rescheduling

  • You will receive a confirmation email 24 hours before your appointment.
  • All appointments may be rescheduled once without forfeiting the service.
  • If an appointment is rescheduled a second time, the original service is forfeited, and a new appointment must be booked.
  • Cancellations or changes must be made at least 24 hours in advance.
  • No-shows or same-day cancellations will forfeit any deposits and require full prepayment for future appointments. Repeated no-shows may result in removal from the client list.

3. Arrival & Late Policy

  • There is a 15-minute grace period for all appointments. After 15 minutes, services may be modified (e.g., skipping wash or styling).
  • After 20 minutes, the appointment may be canceled unless a modified service is agreed upon.
  • A courtesy text will be sent to the number on file if changes are necessary.

4. Payments & Refunds

  • Cash and all major credit cards are accepted.
  • All services and products are final and non-refundable.

5. Adjustments

  • Requests for adjustments must be made within:
     
    • 7 days for full services
    • 3 days for express cuts
  • Requests outside of these timeframes will not be honored.

6. Children in the Salon

  • Clients under 18 may be accompanied by a parent or guardian.
  • Children not receiving a service are not permitted in the salon.

7. Health & Illness

  • Clients experiencing illness (cough, congestion, fever, etc.) must reschedule their appointment.
  • Hand sanitizer is provided, masks are optional, and enhanced cleaning protocols are in place.

8. Photography & Video Consent

  • Client transformations may be photographed or recorded with verbal consent.
  • Written consent will be requested for promotional or educational use.
  • You may decline or request edits (e.g., blurring tattoos) without impact on service quality.

9. Privacy Policy

  • Your personal information will never be shared or sold to third parties.

10. Memberships & Loyalty Programs

  • Memberships are required to access reward services or private member pages.
  • Only active members will receive invitations and updates.

Frequently Asked Questions

Everything you need to know before, during, and after your visit—crafted with care for your curls.

Q: How should I prepare for my appointment?

A: Arrive with your curls in their natural, dry, and unmanipulated state—this is the canvas your stylist will work with. Keep your hair down, loose, and free of ties or accessories so every curl can reveal its true pattern.

Avoid heavy products, oils, or gels that weigh down your hair. Lightweight styling or nothing at all is best, letting your curls move freely and naturally.

During your visit, be ready to share your curl goals and preferences. Your stylist may ask you to shake, flip, or gently move your curls—this helps them see how your hair behaves and ensure the cut enhances your unique texture.

Embrace the process, trust the expertise, and know that every step is designed to celebrate your curls and shape them for long-lasting beauty.

Q: What can I anticipate during a dry cut?

A: A dry cut allows your stylist to see your curls exactly as they are—each coil, wave, and spiral in its natural form. By shaping curls individually, your cut will feel balanced, intentional, and full of movement, enhancing your hair’s natural bounce and definition.

Unlike wet cutting, which can alter curl pattern and cause shrinkage, dry cutting ensures your curls remain true to their shape. Throughout the process, you’ll be invited to participate and provide feedback, helping your stylist make precise adjustments tailored to your unique texture.

Your session will also include a thoughtful consultation, where you can share your curl goals, discuss concerns, and explore personalized product recommendations designed specifically for your hair.

A dry cut is more than a haircut—it’s a celebration of your curls, a precise and personalized experience that leaves your hair looking and feeling its best.

Q: How do I care for my curly hair?

A: Healthy, vibrant curls start with a thoughtful routine tailored to your unique texture. Over-washing can strip natural oils and create dryness or frizz, so find a balance that keeps your hair nourished. Opt for gentle, sulfate-free cleansers that respect your curls’ natural rhythm.

Moisture is everything. Choose products formulated for curly hair that hydrate, protect, and enhance your curl pattern. Consistent care helps maintain elasticity, shine, and long-term health.

Styling should celebrate your natural movement. Minimize heat whenever possible—heat can disrupt curl shape and create frizz. Embrace techniques like plopping with a soft T-shirt or microfiber towel to define your curls, or diffuse on low heat to preserve bounce and shape.

Regular trims are essential. They remove split ends, prevent damage, and keep your curls looking full, lively, and intentional. Think of your routine as long-term curl care, not quick fixes—a practice that honors your hair’s natural beauty and resilience.

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